FIXE CLIMBING, S.L. (hereinafter, “FIXE”) is committed to protecting the privacy of its customers and users who access the website indicated below and which has the following address (hereinafter, the “Website”).

The contents of the Website are owned or are operated, licensed or controlled by FIXE.

The use of this Website attributes the condition of user (hereinafter, the “User”). The User can browse and use the Website without the need to provide any personal data. The only personal data to which FIXE will have access will be those that the User voluntarily gives through the forms provided for this purpose, or when contacting FIXE via email or in any other way featured on the Website. If personal data is collected through cookies, you will be duly informed through the Cookies Policy, as well as through the channels required by current legislation.

This document presents our policy on the observance and use of personal data collected through our Website or auxiliary devices such as mobile phones or tablets. Likewise, the use of the Website implies the acceptance by the User of the provisions contained in this Privacy Policy and that their personal data is processed according to how it is stipulated.

Please note that although there may be links on our Website to other websites, this Privacy Policy applies only to the Website and not to the websites of other companies or organisations to which the Website is redirected. FIXE does not control or approve the content of third-party websites and does not accept any responsibility for the content or privacy policies of said websites.


In light of that previously mentioned and in compliance with the provisions of Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, as well as in compliance with the provisions of current regulations, we hereby provide complete information on the points indicated below:

The Data controller in charge of personal data is:


C.I.F. B-61864401

Address: C/ Jeroni Guixà, no 1, 08580 Sant Quirze de Besora, Barcelona, Spain


T. 938 550 042

Commercial Registry of BARCELONA, VOLUME: 31938, SECTION: GENERAL, FOLIO: 044, SHEET: 201772

Data that are processed, register of processing activities and purpose of the same in regard to the processing of personal data that you provide us, or any others that originate as a result of access to our Website, will be incorporated into the existing data processing system whose ownership and responsibility is FIXE, expressly consenting to the processing of said personal data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner for the following purposes:






To attend to and resolve user queries or requests that may be made through the contact form or email on our Website.

Legitimate interest and, in the event that the query is related to the exercise of rights, our legitimacy will be compliance with a legal obligation.

To send you information through electronic commercial communications to the extent that the user consents by accepting the corresponding checkbox.

The basis of legitimacy is your express consent at the time you agree to receive information by email by checking the checkbox.

To manage, develop, complete and execute the sales contract, only in those cases in which the user is registered as a customer and can formalise a purchase.

The legal basis is the execution of a contract.

Data processing for statistical purposes, to improve the quality of the services provided.

The basis of legitimation is legitimate interest, since through these statistics we can improve the website by offering a superior quality.





Therefore, in the event that the User gives their express consent by accepting the checkbox, they will receive advertising and commercial news from FIXE about the products marketed through electronic means. However, the User may at any time revoke the consent given for the sending of advertising through the electronic means provided, by contacting the email address, by writing to the postal address of the Data Controller indicated above, or by following the instructions contained in the telematic communications.

Those under 18 years of age may only consult and send data on the Website under the supervision and authorisation of a parent or guardian. Likewise, given the difficulty FIXE has in ascertaining the true age of the Users, it is noted that it must be the parents or legal guardians who prevent minors from accessing the Website and providing personal data without their supervision, excluding FIXE from any responsibility.

For these purposes, the User provides the following data through the form in order to receive the FIXE catalogue: name and surname, email and country.

The User provides the following data in the contact form: name and surnames, email and the data included in the comments box.

We do not make automated decisions based on profiles, except for advertising personalisation and internet fraud prevention.

The period of personal data retention is the time necessary to comply with the legal obligations related to the services provided.

In case of subscription to newsletters and service offers, the email will be kept until the User unsubscribes.

The information collected by our cookies will be kept for the period indicated in the Cookies Policy.

Transfer of personal data. The information related to our users is very important to us, so we will only transfer data for very specific purposes, and we will always inform them of it. Thus, we inform you that the data you provide us will not be transferred in any case except in order to comply with a legal obligation.

User rights. The User at any time may exercise their rights of access, rectification, limitation of processing, deletion, opposition and right not to be subject to automated individual decisions. They should be addressed in the form of a written and signed request, including the name, surnames and a photocopy of their identification or other valid supporting document, to FIXE CLIMBING, S.L., to the address indicated above or to the email

The exercise of these rights is free, unless unfounded or excessive requests are made, in which case the User will assume the cost of processing the request.

You can go to the competent control authority to put forward any claim that you consider appropriate.

Data collection through devices such as mobile phones or tablets. When you use the FIXE Website and request or consent to location services, when applicable we may receive information about your location and about your mobile device or tablet, including a unique identifier for it. We may use this information to provide you with location-based services, such as search results and other personalised content. Most mobile devices allow you to disable such location services.



FIXE has adopted the necessary technical and organisational measures to maintain the level of security required in response to the personal data processed and has also implemented the necessary mechanisms to avoid, as far as possible, unauthorised access, theft, illicit modifications and data loss.

We have physical, electronic and procedural security systems in place in relation to the collection, storage and disclosure of personal user information.


In compliance with current regulations, FIXE undertakes to comply with its obligation to secrecy of the personal data that the User provides us while browsing this Website and its duty to keep them confidential.


Notwithstanding the provisions of the Cookies Policy, this Website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses cookies, which are text files placed on your computer to help the website analyse how users utilise the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity and providing other services related to website activity and Internet usage. Google may transmit said information to third parties when required by law, or when said third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google. You can refuse the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should know that if you do so, you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of your information by Google in the manner and for the purposes indicated above.



All the contents of the Website are protected by intellectual property rights. By way of example, but not limitation, these include graphic design, source code, logos, texts, graphics, illustrations, photographs, language code, software and other elements that appear on the Website. Therefore, the User acknowledges that the reproduction, distribution, commercialisation, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this Website constitutes an infringement of intellectual property rights and/or industrial of FIXE or of the owner thereof.

The trademarks or distinctive signs of any kind contained on the Website are also protected by law.

Under no circumstances may the User modify, or use said intellectual or industrial property in such a way that its disclosure is detrimental to FIXE, in which case he will claim for damages arising from the improper use by third parties of his intellectual and industrial property.

FIXE does not grant any license or authorisation of use of any kind on its industrial and/or intellectual property rights or on any other property or right related to the Website, the services or the contents.


Here are some examples of the information we collect and analyse: the internet IP address you use to connect to the internet with your computer, information about your computer and your internet connection, and the version and type of your browser; your time zone settings, your browser connection types and versions the operating system and platform you use, the “visiting history” of web pages (URLs) from, through and to our Website (including date and time ), cookie number, any phone number you have used to call our customer service. We may also use browser data such as cookies, Flash cookies (also called Local Shared Objects), or similar data in certain places on our Website for fraud prevention, among other purposes. On your visits to the Website, we may use software tools to measure and collect session information, including page response times, download errors, duration of visits to certain pages, information about the interaction with the page (mouse clicks, page scrolling, or number of times the mouse hovers over certain items) and ways to exit the web page. Likewise, we may also collect technical information that helps us identify your device for diagnostic analysis and fraud prevention purposes.


If you have any questions regarding the privacy of FIXE, please send us an email detailing your query and we will try to resolve it.

FIXE may modify and update this Privacy Policy at any time without prior notice. Please always check that you are aware of our Privacy Policy, Cookies Policy and the Terms and Conditions of Use to be informed at all times of the content that is collected through the Website, how we use it and the circumstances under which it is used, which may be disclosed to third parties. The User will be automatically bound by the conditions of use that are in force at the time they access the Website, so they should periodically read this document.

This store asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads. Do you accept these cookies and the processing of personal data involved?

Necessary cookies
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Cookie name Provider Purpose Expiry
PHP_SESSID This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie. Session
PrestaShop-# This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification. 480 hours
Marketing cookies
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Performance cookies
Cookies used specifically for gathering data on how visitors use a website, which pages of a website are visited most often, or if they get error messages on web pages. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the data collected is anonymous and only used to improve the functionality of a website.
Preference cookies
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistic cookies
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookie name Provider Purpose Expiry
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat Google Used by Google Analytics to throttle request rate 1 day
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